Contact us


CUSTOMER SUPPORT 

 

If you're having issues with your purchased disc please return to it your local retailer as the first port of call. 

 

For digital inquiries or if you're having issues with DLC/code,  please contact the customer support team at customerserviceUK@bandainamcogames.eu and include the following:

 

 

- Full Name
- Name of Game
- Game Platform
- Game Region
- Detail your issue/problem
- DLC/Code (if applicable) that is not working
- A copy of the receipt

- Full Name

 

- Name of Game

- Game Platform

- Game Region

- Detail your issue/problem

- DLC/Code (if applicable) that is not working

- Photo/scan of the receipt/dispatch e-mail

 

Please note your query can be processed quicker by including the above information. Please also note that this email address is for issues and support only

 

For hints and tips, visit our Bandai Namco UK forum

 

If you’re having any issues with Test Drive Unlimited 2, please visit Atari’s website and they should be able to help you with any issues you may have regarding purchased DLC, online/offline play etc.

 

 

 

 

COMMUNITY & FORUM

 

Have a suggestion? Want to know a release date? or maybe you’d like to tell us the things you love most about our games? Then visit our community page

 

Our community page is already full of help and advice, so you may find the answer to your question there. If you can’t find an answer, feel free to create a new topic and we, or someone within the community will get back to you as soon as possible. Not only is this the quickest way to getting an answer to your question, but by submitting topics and tips, we will reward you with points, which can later be used to acquire gifts from our VIP Corner!

 

On a similar note, you can use our tips section to search for hints and tips on all your favourite games. Can’t beat a certain boss? Maybe you can’t find your way through a particular level? Feel free to search our hints and tips section or create your own.

 

 

 

 

SOCIAL MEDIA

 

For all the latest news, competitions and gossip:

 

Follow us on Twitter: @BandaiNamcoUK @TalesofU and @NarutoVideogame

Like us on Facebook: facebook.com/namcobandaigames.europe

 

 

Please note we cannot help you with any customer support issues from our social media accounts. Email customerserviceUK@bandainamcogames.eu and refer to the above guidelines for digital support.

 

 

 

 

POSTAL ADDRESS

Bandai Namco Games UK,
Landmark House,
Hammersmith Bridge Road,
London,
W6 9EJ